I want to cancel my order, will I receive a full refund?
Where is my order?
Why is my track and trace link not working?
Why do some items take longer to ship?
Will items ship or deliver on weekends?
I change my mind can I return an order?


I want to cancel my order, will I receive a full refund?
If your order has not yet been dispatched, you will receive a full refund. If your order has already been dispatched, it must be returned to us before a refund can be processed.

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Where is my order?
Once your order has been dispatched, you will receive a confirmation email with shipping details. Estimated delivery times are 1–2 weeks, depending on your location. Please note that delivery times are estimates and may vary due to carrier or customs processing.

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Why is my track and trace link not working?
Tracking information may take 24–72 hours to become active after dispatch. If you selected an economy shipping service, tracking may not be available.

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Why do some items take longer to ship?
Most items are in stock. However, due to the size of our catalogue, some products may require an additional 1–4 business days to be sourced from our suppliers before dispatch.

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Will items ship or deliver on weekends?
Orders are typically processed and dispatched on business days only. Delivery times depend on the carrier and destination, and weekend delivery cannot be guaranteed.

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I change my mind can I return an order?
Yes. You may request a return within 14 days of delivery, provided the item is unused and returned in its original condition and packaging. In this case, return shipping costs are the responsibility of the customer.

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